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Unofficial AOL Email FAQ
(Frequently Asked Questions)
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Version 1.2.0a (06/01/2004)

Welcome to the Unofficial AOL Email FAQ!

This FAQ is an unofficial compilation by AOL member volunteers which
seeks to supply answers, or at least clarifying pointers, to some of
the questions regularly asked about dealing with email on the America
Online service. The scope of this FAQ covers the AOL email system
itself, and generally avoids software-specific issues. However, in the
areas this FAQ does seek to cover, it is virtually comprehensive.

For each question, two sections of answers are offered: In Brief and
In Detail (when necessary). The In Brief answer will cover the most
common answers to a particular question in the most concise way
possible. The In Detail answer -- if present -- will include a
discussion of what the problem is, and will offer a variety of
detailed answers and suggestions for tracking down a particular
problem.

If this FAQ does not answer your question, please post to the Members
Helping Members "E-Mail Discussions" message board (Windows/Macintosh)
with as much detail as possible. Indicate that you've read the
Unofficial Email FAQ, and how far you got in narrowing down your
problem. If you are not an AOL member, but your question relates to
interacting with AOL's email system, direct your question to the
alt.online-service.america-online newsgroup.

Questions or comments about the FAQ itself should be directed to
AdamKB. However, questions about AOL email should be directed to the
appropriate message board/newsgroup, as this FAQ's author does not
have the time to provide personal private consultations.

This FAQ is not published or endorsed by America Online, Inc., and
should not be seen as official documentation of AOL features and
systems. While the author makes an effort to keep information as
accurate and up-to-date as possible, no guarantees are made that
anything written herein is correct or will remain correct after
written.

Many of the links in this FAQ are internal to AOL, and will only work
for AOL members. If you are using a browser capable of Cascading Style
Sheets, level 1, you will find that standard Internet-accessible links
are in blue, while AOL-only links are green.

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Table of Contents

1. Why does email sent to me not arrive?

2. Why does email I send to other people not arrive?

3. Why can't I send or receive email?

4. Why does mail sent to me/that I send take forever to get to its
destination?

5. Why do I get disconnected or freeze when I try to read or send
mail?

6. Why does nothing happen when I try to open an email?

7. Why can't I receive or use the email attachments that people send
to me?

8. Why can't I send HTML to or receive HTML from the Internet?

9. How do I stop AOL from sending HTML to the Internet?

10. Why does mail I send have the wrong date/time stamp on it, or
say !!!First Boot!!!?

11. How do I stop getting junk email (spam)?

12. Why am I receiving MAILER-DAEMON bounces from messages I didn't
send?

13. How do my Mail Controls work?

14. Can I use a third-party email program with my AOL email?

* Revision History

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1. Why does email sent to me not arrive?

In Brief

There are three commmon reasons why you might not be getting an email
that someone is sending to you.

1. First, check your Mail Controls to make sure you are not blocking
the person (or blocking everyone). If you are, the person trying
to send you email should be receiving an error message saying that
you are not accepting mail from them.

2. Second, check your Spam Folder to see if messages from your
correspondent are being tagged by AOL as being junk email. If they
are, try adding your correspondent to your Address Book so that
future messages will be delivered straight to you.

3. Third, it's possible that AOL is blocking your correspondent's
provider from sending mail because there have been complaints of
abuse. Have your correspondent see AOL's Postmaster.Info: AOL
Member FAQ for more information on how to make sure his messages
get through. If this is the problem, he would be unable to get
mail through to any AOL members -- not just you.

In Detail

( TOC )

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2. Why does email I send to other people not arrive?

In Brief

AOL will make every effort to deliver a message to your recipient, but
does not have any control over a message once it leaves the AOL
service. If your recipient is not with AOL, have check with their
provider in an effort to figure out what happened to your message.

If you are receiving some type of error message in response to your
email (examples can be found in AOL Help article "Why do I get a
mailer-daemon error?"), look to it carefully for an explanation for
what happened. Your recipient might have changed their address or you
might be spelling it wrong.

In Detail

( TOC )

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3. Why can't I send or receive email?

In Brief

Problems sending and receiving mail are rarely related. See FAQ
Questions 1 and 2 for information on how to track down each end of the
problem.

If the problem affects one particular service, then it's possible that
there is a communications block between that service and AOL. Try
contacting that service's Postmaster to see if they are aware of
problems both sending mail to and receiving mail from AOL.

( TOC )

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4. Why does mail sent to me/that I send take forever to get to its
destination?

In Brief

AOL <-> Internet
Email usually travels from one service to another in a matter of mere
minutes over the Internet, but there are a number of reasons why it
could take longer. Various servers along the path the email takes
could be overloaded or malfunctioning, which will slow things down.
More information can be found in AOL Help article "Why is Internet
mail sometimes slow?"

There isn't much that can be done to prevent this, anymore than one
can reduce the impact of harsh weather on traffic. If you have chronic
problems with one particular Internet provider, you may want to
contact them to see if there is a more efficient way email could be
routed between them and AOL.

AOL <-> AOL
Email from one AOL to another is generally instantaneous. If you
experience delays, they could be caused by temporary problems with the
AOL mail system. Try again in a few hours.

( TOC )

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5. Why do I get disconnected or freeze when I try to read or send
mail?

In Brief

If you are regularly disconnected when trying to send or read email,
check to make sure you are dialing into AOL at your modem's maximum
speed. If you already are, try setting it to a lower speed. Make sure
you've selected the correct profile for your modem in the AOL setup.
If all that checks out, try a different local phone number (access
numbers can be found at Keyword: Access). If several local phone
numbers all have the same problem, it could be the quality of your
physical phone line. Try asking neighbors who might also use various
online services if they have similar difficulties keeping a stable
connection. If they do, your entire neighborhood's phone wiring may be
faulty. If not, it may just be your home's wiring. Either way, contact
your phone company and arrange an inspection.

More help with being disconnected can be found at Keyword: Disconnect.

If your computer is freezing or crashing, you should investigate the
possibility of software corruption. See Keyword: Help for more
information.

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6. Why can't I receive or use the email attachments that people send
to me?

In Brief

AOL does not handle multiple attachments per message in a very useful
manner. Multiple attachments are combined using MIME encoding. This is
most easily avoided by asking your correspondent to include only one
attachment per message (using BASE64 encoding) and turn off any
additional HTML formatting. Multiple attachments can be safely
compressed together, and you can decompress them on your end (in many
cases the AOL software will do this automatically).

More information can be found in AOL Help article "About MIME file
attachments" and in the "Files in Email" section.

In Detail

( TOC )

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7. Why can't I send HTML to or receive HTML from the Internet?

In Brief

Starting with AOL 6.0 for Windows and AOL 5.1 for Mac OS X, the AOL
client can receive complex HTML from the Internet. Prior to that,
formatting in HTML was limited to a small number of HTML tags embedded
in a plain text message. AOL Mail via the web also views HTML mail.

AOL 6.0 for Windows and AOL 10.2.1 for Mac OS X and later can also
send HTML to the Internet.

More information about sending HTML mail to AOL can be found at
Webmaster.Info: HTML Email.

A related question is often why AOL doesn't automatically make URLs in
the bodies of email messages clickable. This is simply the nature of
AOL's client software. Anything can be made clickable if it is written
in HTML (even in a plain text email).

( TOC )

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8. How do I stop AOL from sending HTML to the Internet?

In Brief

AOL for Windows versions 6.0 and later and AOL for Mac OS X versions
10.2.1 and later send HTML email -- by default -- to Internet
recipients. This can cause problems for people using older email
clients that do not handle HTML well, and for some mailing lists. Some
of these versions are capable of being forced to send plain text, some
are not.

In Detail (Instructions for Disabling HTML)

( TOC )

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9. Why does mail I send have the wrong date/time stamp on it, or say
!!!First Boot!!!?

In Brief

AOL uses your computer's clock when sending mail. You have to make
sure your computer has the correct time and date, if you want your
email to be correct.

Windows
Go to the Date/Time Control Panel set the correct time and date. Then
choose the Time Zone tab, and set the appropriate time zone for your
location. If the information is already correct, change it and then
change it back. Sometimes AOL needs to be reminded.

Macintosh
Go to the Map Control Panel (OS 9 only) and select your city or the
city closest to your location. Then go to the Date & Time Control
Panel and set the correct time and date (and time zone in OS X). If
you are using Mac OS 8.5 or later, you can use an Internet time server
to automatically set the time for you.

( TOC )

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10. How do I stop getting junk email (spam)?

In Brief

AOL and other groups are attempting a number of solutions to junk
email, both legal and technical. Success may very well be far off, due
to the scope of the problem.

In the meantime, the first step to avoid junk email on AOL is to
enable its Spam Filter (available only in Windows AOL 6.0 and later)
at Keyword: Mail Controls (see Mail Controls, below for more
information). This directs messages AOL believes are junk to a special
Spam folder that you can periodically examine and empty. The filter
can be trained by marking messages as spam that got through.

But why have to filter junk out when you can try to just avoid it?
First, you can try to make your address harder to harvest. Don't have
a profile. Don't visit chat rooms. Don't post to message boards or
newsgroups. If you're not quite ready to give up being in public,
consider making efficient use of the screen names you have available
to you. AOL accounts can have up to seven screen names (five with AOL
versions prior to 5.0). Use Keyword: Screen Names to create a screen
name just for public exposure: chat rooms and message boards. Use
AOL's Mail Controls to block all mail from that screen name. Tell
people that you want to communicate with about another screen name
that is used solely for mail, and never appears in any other public
venue. (AOL's own suggestions about avoiding chat room harvesting can
be found in an article entitled "Avoiding Junk E-Mail.")

AOL's newsgroup interface allows you to add a "Junk Block" of eight
characters to your email address when posting to newsgroups. To do
this, click on the Set Preferences button at Keyword: Newsgroups, and
select the Posting tab. However, while this may thwart some
harvesters, others will be able to "de-munge" your address and figure
out what it really is. This does not affect message boards.

In Detail

( TOC )

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11. Why am I receiving MAILER-DAEMON bounces from messages I didn't
send?

In Brief

It is a common feature of the many email viruses currently populating
the Internet to forge their identities and send themselves out to
every email address (and everything that even looks like an email
address) that it can find -- in order to insure maximum infection.
Viruses get these email addresses from a variety of sources, including
an infected person's address book and their email/browser cache.

If an infected computer has any trace of your email address on it,
there is now a chance that the virus will mail itself to a third party
using your address as the Sender. If that third-party email address
doesn't actually exist, or if there are virus protections in place,
the message will be rejected and will bounce back -- to you -- even
though you are not infected with a virus.

It's still a good idea to keep your virus software and definitions up
to date, so that you don't get infected (AOL automatically scans
incoming messages for viruses, but it's a good idea to use your own
protection as well); but just because you are receiving bounces
doesn't mean you actually sent the original message. In fact, it's
almost a sure sign that you didn't.

Some junk email/spam is also sent in this manner to avoid detection --
with randomized sender addresses. You might even get an angry reply
from someone who thinks you sent them the junk email, even though you
didn't.

For more information about email viruses, see Keyword: Virus.

( TOC )

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12. How do my Mail Controls work?

In Brief

The Mail Controls interface (screenshots: Windows AOL 6.0-9.0, AOL for
Mac OS X 10.3, Windows AOL 5.0 and earlier, and Macintosh AOL 5.1.3
and earlier) offer a variety of different mutually exclusive settings:

1. Allow mail from all senders

2. Allow mail only from AOL members

3. Allow mail only from People I Know

4. Block mail from all senders

5. Use a Custom Sender List (screenshot/instructions)

The first item is the default, allowing all email. The second allows
mail only from other AOL members, blocking the Internet. The third
item allows mail only from people on in your Buddy List and Address
Book. The fourth item blocks all mail. The fifth item takes a
different tact from the previous ones, allowing email from all AOL and
Internet addresses except those you specify (a "black list"); or
allowing mail only from the AOL and Internet addresses specified (a
"white list").

More information about AOL's Mail Controls can be found in AOL Help
article "How do I set mail controls to stop unwanted e-mail?"

In Detail

( TOC )

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13. Can I use a third-party email program with my AOL email?

In Brief

AOL provides its members with IMAP and authenticated SMTP servers:
imap.aol.com
smtp.aol.com

Detailed information about AOL's IMAP/SMTP servers can be found at
Keyword: Open Mail Access, and in Accessing the AOL Mail System using
IMAP & Authenticated SMTP - An Unofficial Guide.

There are also several official products that can interface more
deeply with the AOL mail system, such as AOL Mail on the web, AOL
Communicator (AOL/Web), and Netscape 7.

In Detail

( TOC )

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Additional information about AOL and email can be found at AOL Help:
E-Mail, Postmaster.Info, the AOL Mail Center (AOL/Web), Keyword: Learn
Email, and the book AOL E-Mail by Jennifer Watson and Dave Marx.

This FAQ written by AdamKB along with the input and support of the AOL
Postmaster Online volunteers. Permission to distribute this FAQ is
granted, so long as its text and source URL remain intact. This
document has the distinction of being the only Unofficial AOL Email
FAQ described as "awesome" by TechTV.

Last updated: 06.01.2004.

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