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southwest airlines* Skip to main content* Skip to site navigation FLYING DOWN TO RIO (GRANDE VALLEY, THAT IS) ------------------------------------------- By: Brian Lusk - Manager of Customer Communication and Corporate Editor While “Ol’ Man Winter” has settled into much of the nation, the skies are still balmy across South Texas. Frequent contributor, Kim Seale, sent us these photos from his recent business trips to Corpus Christi and Harlingen. For those of you digging your cars out of snow this Holiday Season, we thought you might enjoy these tropical views. The first photo is of the USS Lexington, which is now a museum in Corpus Christi. The next shot is on the way to Harlingen, and the thin strip of land in the distance is Padre Island. The final shot is sunset over the Rio Grande Valley. Thanks, Kim! (click on pics to enlarge) sunset rio grande valley 1 by kim seale.JPGhoriz padre island by kim seale.JPGCRP Lexington by Kim Seale.JPG   View the 3 comments on “Flying Down to Rio (Grande Valley, that is)” and leave your own comment. Flying Down to Rio (Grande Valley, that is) was written on December 14, 2006 at 9:12am and posted in the categories Flying. HOTEL STATIONERY ---------------- By: David Evans Jr. - Orlando-based Captain I must say that I really enjoy writing. Since I spend so much time on the road, I am constantly jotting notes to family and friends as well as searching for unusual and interesting news and business articles to forward to others. I agree with our wonderful SWA President, Colleen Barrett, that I would much rather write an acquaintance than send an e-mail. I keep a supply of personal writing paper with me, but more times than not, I rely on the hotels that I stay in to supply my stationery. My wonderful grandmother used to say she traveled vicariously through me because I was constantly sending her notes mailed in hotel envelopes and made sure she received plenty of hotel postcards. My son’s mailman must wonder about the mailing lists he occupies because I send him several notes each week wrapped in envelopes found in hotel writing desks. My own stationery consists of personalized correspondence cards and handcrafted vellum executive size paper and envelopes. Most hotels follow the executive or monarch size of paper and envelopes, but there are still those out there that stick with the 8 1/2″ x 11′’ stock and #10 envelopes. My favorite hotel writing paper is found at the Four Seasons Resorts, a wonderful linen stock of paper and note cards with a horizontal grooved texture. The Grand Wailea Resort on Maui also provides guests with note cards as well as writing paper and beautiful postcards. So the next time you are bored in a hotel room, check out the contents of your desk. I know you will sit there in wonder and think to yourself, “Wow, there are people in this world that actually notice this stuff and then take up valuable cybertime to write about it!!!” View “Hotel Stationery” and leave your own comment. Hotel Stationery was written on December 14, 2006 at 8:20am and posted in the categories Under the hood, Nutty stuff. YES VIRGINIA, SOME PEOPLE HAVE TO WORK ON CHRISTMAS DAY. -------------------------------------------------------- By: Carole Adams - Dallas-based Flight Attendant I am reminded of the day I had my one-on-one interview with Recruiter Trent Ready. When I sat down I said:  ”Trent, I’ve been thinking of you every night after I go to bed.” Looking perkier he said, “And what have you been thinking?” You’re going to ask “Will I work Christmas?” I told him. He responded:  ”And your reply?” I answered: “Of course I will work Christmas!!” Well those words have come back to haunt me 22 times! A few weeks ago, after several intense hours, I turned in my bid for my December schedule. Every month there is usually one or two days I need off. But DECEMBER! Referring to my Calendar I need the second off for Ginger and Mickey’s party; the 5th is Brenda’s party; Carmen’s luncheon is the 6th; the 9th is Christmas at my oldest son’s house; there’s the big party on the 15th; the Christmas program on the 21st; and a friend’s wedding on the 23rd. Ooops, I can’t forget that I promised my youngest son I would take care of his two children on December 13, 14, and 15 in Houston while they attend a wedding in Cabo San Lucas. These are just the things I know about as I write this on the 8th of November. This is my first Christmas with my new honey - he actually seems to think I will be available Christmas AND New Year’s eve! Let’s see, how many days does that leave me to work? I do have two things going for me. First, I have vacation December 8 - 14, and I bid to be pulled from two trips. I also have an overlap on the first and can be pulled from a trip. That takes care of the first of the month. The last of the month will take $$$$$. We are blessed with the ability to put our trips into what is called “Trip Trade/Give away”. Then if we add, from our own pockets, money - the trip just could disappear from our schedule. So, you ask, what’s the problem? Lost income just when taxes are due is my first thought. Then, since Dallas is a very senior base, will I get a line that meets my criteria? Maybe, maybe NOT! Let’s not forget, “What if My Company needs me?” The only absolue MUST is babysitting my 6 and 8 year old grandchildren. Home Alone was a cute movie, but… The day after I bid, I called to get the results. Over 8,000 other Flight Attendants did the same. So, in December I hope to see you - but not on the 2, 5, 6, 9, 13, 14, 15, 21, 25, or 31! View the 5 comments on “Yes Virginia, Some People Have to Work on Christmas Day.” and leave your own comment. Yes Virginia, Some People Have to Work on Christmas Day. was written on December 13, 2006 at 8:48am and posted in the categories Working at Southwest. WANNA GET AWAY? --------------- By: Jill Howard-Allen - Interactive Marketing Manager of Business Support One of the reasons I love watching the Super Bowl is to see the advertising. The ads are usually pretty funny and show me a little bit about the personalities behind the companies. The “Wanna Get Away” Southwest commercials, I think, have done a great job in capturing the fun side of our Company. I think we can all relate to the awkward and embarrassing moments, and these commercials have even worked their way into everyday conversation used to describe real life situations such as this entry in a blog by the Chicago Tribune: “His life could become a real-life version of the Southwest Airlines ‘Want to get away?’ ad.” I’ve also noticed quite a few “Wanna Get Away” videos that folks have produced on various Internet video sharing sites. Very funny and very well done! In the spirit of showing off our Customers’ creativity and for all of those “Wanna Get Away” moments that need to be told, we have a site and contest for everyone to submit and share their own video stories. Starting today, show us what you’ve got!  Create your own version of our “Wanna Get Away” commercial and maybe even have your moment make it to TV as a real Southwest commercial! Heck, even if you don’t make it, you still might have a chance to win a vacation or airline tickets. Check out http://www.southwestwannagetaway.com/ for details! View the 1 comment on “Wanna Get Away?” and leave your own comment. Wanna Get Away? was written on December 12, 2006 at 8:43am and posted in the categories Southwest Culture and Customers, Nutty stuff. TEAMWORK -------- By: Guest Blogger Jerome Schaum is a Baltimore/Washington-based First Officer How can Southwest Airlines turn an airplane in 25 minutes? The answer is Teamwork. Like a NASCAR pit crew, Ramp Agents, Fuelers, Provisioning Agents, Mechanics, and service personnel swarm the airplane as soon as it parks at the gate. In the cabin, Flight Attendants clean each row of seats as soon as Customers vacate them. In the terminal, the Gate Agents are helping more Customers checkin, while the Operations Agents are preparing to begin the boarding process. In the cockpit, the First Officer is busy preparing the aircraft to fly to the next destination. Meanwhile, the Captain is assisting in cleaning the cabin or aiding in the preboarding of Customers with disabilities. Even the boarding Customers are helping by lining up in the boarding groups. Everyone is working–and–working hard–from the sweat-soaked Ramp Crew to the Captain. This is the Southwest Airlines that we don’t advertise: No cute commercials, and no self-deprecating wit. Just hard work…and plenty of it. With over 3,200 daily departures, this collective, cooperative effort unfolds daily in all four corners of this country. Of course, it doesn’t seem like work when you are having fun. There is a satisfaction in knowing you are part of a Team, a combined effort producing a greater result than any individual effort. Yet a Team is only a group of individuals dedicated to a common goal, ably led, competently trained, and reasonably empowered. These are the real reasons why we can turn an airplane in 25 minutes: Leadership, training, and dedication!  View the 4 comments on “Teamwork” and leave your own comment. Teamwork was written on December 11, 2006 at 8:23am and posted in the categories Southwest Culture and Customers, Working at Southwest. INTO THE CLOUDS --------------- By: Ray Stark - Phoenix-based Captain As I liftoff from the runway in Orlando enroute to Phoenix, I start a turn as directed by Air Traffic Control (ATC). As the turn progresses, I see we will pass through a few clouds lingering south of the airport. I pause for a second and think how flying blind through cloud layers has become so much a routine part of aviation nowadays. We do it almost without thinking about it. Earlier this week, after flying with my daughter who was practicing for her instrument checkride_0008.jpg, I have had the opportunity to reflect yet again on how we today benefit so greatly from the hard work of the trailblazers in the early days of aviation. In the past, clouds were to be avoided at all costs. Instruments had not yet been developed to allow pilots to fly their aircraft with certainty and precision with no reference to the earth’s horizon. Without a reference to fly by, the human balance system will lull a pilot not flying on instruments into turning upside down and losing control. Clouds meant almost certain peril. Pioneering work by famed aviators such as Wiley Post and Jimmy Doolittle made safe operation inside a cloud a possibility. Because of the risks these early pilots took to prove their ideas would work, today people who have no idea how planes can fly in weather can still enjoy the advantages of what has become a routine operation. And so can my daughter. She passed her check ride this week, one of many she will have to pass as she earns the ratings and experience necessary to someday apply here at Southwest Airlines. Though I received my flying training in the Air Force, the effort and energy required along my own career path has been considerable at times. Looking back across a quarter century of flying experience, I marvel at the energy of youth. Her training will cover years of effort, thousands of hours aloft, and cost her well in excess of $100,000 but there is no doubt where she wants to be…. Inside a blue and orange jet. Inside a cloud.  View the 5 comments on “Into The Clouds” and leave your own comment. Into The Clouds was written on December 7, 2006 at 8:26am and posted in the categories Flying, Under the hood. DIFFERENT, YET THE SAME⦠-------------------------- By: Gordon Guillory - Dallas-based Structural Mechanic During your Holiday Season travels you may notice something a little different with two of our Boeing 737-700s. Southwest Airlines just recently purchased two 737s from the Ford Motor Company, and they spent some time in our Dallas Maintenance hangars getting retrofitted to match the rest of our fleet. However, these two birds are from a different flock. The interior of both airplanes are where you will see the biggest difference, and while they still have our cool looking leather seats, they are just situated differently The aft galley area is noticeably different, something I know our Flight Attendants will notice right away. Aircraft N270WN has been painted with the Spirit colors to match our fleet, but N271LV won’t be painted in the Spirit scheme until 2007. Both airplanes will be totally retrofitted during the full overhaul that’s scheduled for 2007. 737 2.jpg 737 3.jpg Now don’t you worry… for all that’s different with these aircraft, there’s one thing that will remain the same, and that is our great Customer Service. Happy Holidays. Paul Thompson in our Aircraft Performance Improvement group has provided some additional interior and exterior photos of the Ford Aircraft: ford270aftgalley.jpg ford270aft galley.jpg ford wing viewN271LV_2.jpg ford landing2.jpg ford cockpit.jpgford interior1.jpg View the 13 comments on “DIFFERENT, YET THE SAME⦔ and leave your own comment. DIFFERENT, YET THE SAME⦠was written on December 6, 2006 at 8:34am and posted in the categories Flying, Under the hood. THIS MESSAGE BROUGHT TO YOU BY… ------------------------------- By: Angela Vargo - Sr. Spec. of Business Development Looking for a unique - and free - way to tell that special someone “Happy Holidays?” Well, look no further because Southwest has the perfect solution. Nothing says “I care” more than a free, personalized Southwest Airlines e-card. You can thank us later. Actually, thank Jill…she was one of the brains behind the creative effort. View the 4 comments on “This Message Brought to You by…” and leave your own comment. This Message Brought to You by… was written on December 5, 2006 at 8:30am and posted in the categories Nutty stuff. GUARDING YOUR MONEY FOR THE HOLIDAYS ------------------------------------ By: Guest Blogger Joe McDaniel is one of Southwest’s Security Specialists A big part of the Holiday Season is visiting family, and travel is a popular gift. As a member of Southwest’s Security Team for the past seven years, I want to make sure you have all of the facts to consider when making your buying decisions this year. I have talked with countless Customers who chose to purchase Southwest Airlines’ tickets (paper and electronic), southwestgiftcardsTM, and Rapid Rewards Awards from unknown, unaffiliated third parties or from a “friend of a friend”. Far too often, the victimized Customers are left stranded at the airport because they chose not to deal directly with the airline or a known travel partner. When I ask them, “Who did you pay?” the response is usually someone other than Southwest Airlines. Several recent cases I have investigated involved people who wired money to unknown third parties in Indonesia and Russia.  When I ask why they chose to purchase the reservation or the southwestgiftcard from an unknown third party, the usual response is, “To save some money.” While there is nothing wrong with saving money, especially around the Holidays, people who respond to ads like these often end up paying for the trip twice, or jeopardizing their travel plans altogether. For those who just can’t seem to let a “too good to be true” bargain pass by, it is important to understand the risks involved when responding to an unknown third party that posted a random ad on the web or in a newspaper. Below are some Southwest Airlines’ policies and important tips that I would like you to remember when you are shopping/surfing for discounted airline travel. These policies and tips will help prevent your travel from being interrupted.   * Avoid purchasing reservations, southwestgiftcards, or Rapid Rewards Awards from auction or “garage sale” websites, newspaper classified ads, or from any “travel agent” who can not be verified. * Southwest reserves the right to cancel or refund any reservation, southwestgiftcard, or travel voucher if it was purchased or obtained fraudulently. * It is against Southwest Airlines’ policy to buy or sell Rapid Rewards Awards. * To maintain the integrity of your ticketless transaction, purchase your reservations directly from the airline or from a verifiable travel agency. * For southwestgiftcards, we recommend that you purchase them directly from Southwest Airlines, or from an approved third party vendor. * Many Southwest Airlines tickets and southwestgiftcards are currently being sold on web sites and in newspapers far below face or market value. Ask yourself, “Why?” * Avoid wiring funds to unknown third parties. This method of payment offers no protection if you become a victim. Should you purchase a reservation, a southwestgiftcard, a Rapid Rewards Award, or a travel voucher from an unknown third party, we can not guarantee the validity or security of that purchase. If you have any concerns about a questionable advertisement or sale related to Southwest Airlines, please contact us directly. I would like for every current and potential Southwest Airlines’ Customer to have a positive experience during and after their reservation purchase. Just remember, if an advertisement from an unknown third party catches your eye and it “looks too good to be true” then it probably is! Have a happy, safe and prosperous Holiday Season! Joe McDaniel  View the 7 comments on “Guarding Your Money for the Holidays” and leave your own comment. Guarding Your Money for the Holidays was written on December 4, 2006 at 11:51am and posted in the categories Southwest Culture and Customers. GOTTA LUV COLLEGE FOOTBALL! --------------------------- By: Guest Blogger  Sally Harbeson, our Manager of Online Marketing Products, is a huge fan of the Sooners, and she begged Jill Howard, our resident and probably only Wisconsin alum, to put up this post about Oklahoma. (Oh yeah, it contains a shameless Southwest plug too!) I am so excited that my beloved Oklahoma Sooners have made it to the Big XII Championship game! It’s been a long tough year. And playing Nebraska is the icing on the cake. You see, I’m from the “Big 8″ era back when OU/Nebraska was always the big game, and it always meant something. So, the chance to have the game mean something this year brings back a lot of memories. Of course, the fact that Southwest happens to be a sponsor of the Saturday Night College Game doesn’t hurt either. I love seeing the southwest.com logo on the screen. And if the Big Boss didn’t have his Holiday Party Saturday night, I might even consider hopping on one of the nonstop flights from Dallas to Kansas City just to soak it all in! So I will be cheering on my Sooners and hoping they make it to the Fiesta Bowl in which case I WILL hop on a plane to see the game. Hubby Bob and I have already made “reservations” at Jill’s house. That is “Jill the Blogger” who loves bad jokes. Maybe I’ll bring Elsie the Wonder Dog an OU Sweater! Wishing you all many happy days of football watching and sweet Bowl Games dancing in your heads! (Just don’t get me started on the BCS….) Sally View the 15 comments on “Gotta LUV College Football!” and leave your own comment. Gotta LUV College Football! was written on December 1, 2006 at 11:46am and posted in the categories Working at Southwest, Nutty stuff. * Skip to primary navigation * About Southwest Airlines’ Blog Nuts about Southwest is all about our Employees, Customers, airplanes, and airports. We really are Nuts about Southwest and we hope that our Readers will share that passion by posting their own comments. For more information about the blog and participating, please visit our User Guide. * Syndicate this Blog * RSS * * Atom * * DING! 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